SHIPPING POLICY

1. ORDER PROCESSING

1.1 Timeline: Standard orders process within 1–3 business days after payment verification.

1.2 Definition: Processing covers verification, packing, and courier handover (excluding transit time).

1.3 Business Days: Excludes Saturdays, Sundays, and Singapore Public Holidays.

1.4 Potential Delays: Processing takes longer for non-stock/back-order items, custom builds, major sales events, required payment/customer checks, or events beyond reasonable control.

1.5 Estimates: Stated processing times are non-guaranteed estimates unless confirmed in writing.

2. SHIPPING OPTIONS

2.1 Methods: Standard, express, or other checkout options.

2.2 Fee Calculation: Rates depend on shipping method, destination, weight, dimensions, quantity, special handling, and logistics fees.

2.3 Display: Available methods and costs are shown at checkout prior to payment.

2.4 Restrictions: Certain items may be restricted from specific shipping methods due to size, weight, value, or fragility.

3. ESTIMATED DELIVERY TIMES

3.1 Standard Transit: Takes roughly 3–4 business days post-dispatch.

3.2 Express Shipping: Available for faster delivery at an additional fee.

3.3 Non-Guaranteed: All delivery dates are estimates unless explicitly guaranteed in writing.

4. DELIVERY DELAYS

4.1 Best Efforts: Reasonable steps will be taken to meet delivery estimates.

4.2 Delay Factors: Delays may stem from logistics volume, stock shortages, weather, access restrictions, inaccurate address data, or third-party disruptions.

4.3 Liability: Not responsible for reasonable third-party courier delays to the extent permitted by law.

4.4 Notification: Customers will be notified of material delays using their order details.

5. DELIVERY AREAS

5.1 General Coverage: Deliveries cover main-island Singapore, subject to courier limits.

5.2 Restricted Zones: Additional charges or exclusions apply to military zones, airports, ports, offshore islands, and secure facilities.

5.3 Alternative Arrangements: We will contact you for alternative delivery arrangements if an address is undeliverable.

6. DELIVERY ADDRESS

6.1 Customer Accuracy: Customers must provide correct contact details, unit numbers, and postal codes.

6.2 Liability: We are not responsible for delivery failures caused by incorrect details provided by the customer.

6.3 Address Edits: Address changes post-dispatch are not guaranteed and may incur redelivery fees.

7. FAILED DELIVERY

7.1 Triggers: Occurs due to absent recipients, wrong addresses, denied access, or customer refusal.

7.2 Fees: Redelivery, return, or storage fees caused by customer fault may be charged.

7.3 Unsuccessful Orders: Returns due to failed delivery will be processed under our Returns & Refunds Policy if not redelivered.

8. AUTHORITY TO RECEIVE DELIVERY

8.1 Authorized Persons: Deliveries may be handed to any person appearing authorized to accept them at the designated address.

8.2 Signatures: High-value items may require ID verification or a physical signature.

8.3 Unattended Items: Unattended drop-offs are at the customer's risk where explicitly requested.

9. DELIVERY TRACKING

9.1 Tracking Details: Provided upon dispatch where available.

9.2 Third-Party Updates: Tracking data is generated by third-party couriers and may not reflect real-time updates.

10. INSPECTION UPON DELIVERY

10.1 Inspection: Customers should inspect outer packaging immediately upon receipt.

10.2 Visible Damage: If packaging is damaged/wet/tampered, photograph the box, shipping label, and internal product, and retain all packaging.

10.3 Reporting Period: Report transit damage within 48 hours (preferably same-day) to assist with courier claims.

11. DAMAGED PRODUCTS

11.1 Verification: Outer box damage does not automatically mean the item is damaged; photo/video proof is required before remedies are issued.

11.2 Exclusion: Damage occurring post-delivery due to customer mishandling, drop impact, or liquid exposure is excluded from transit claims.

12. MISSING OR INCORRECT ITEMS

12.1 Reporting: Notify us within 2 days of delivery if an item is missing or incorrect.

12.2 Evidence Needed: Provide order numbers, item photos, box photos, and serial numbers. Claims will be cross-checked against warehouse packing records and shipping weights.

13. PARTIAL DELIVERIES

13.1 Split Shipments: Multi-item orders may be shipped separately due to inventory location or lead-time differences.

13.2 Extra Fees: No extra delivery fees are charged for company-initiated split shipments.

14. BACK-TO-BACK, SPECIAL-ORDER & PRE-ORDER PRODUCTS

14.1 Sourcing: Sourced directly from distributors/manufacturers post-order; delivery schedules depend on supplier lead times.

14.2 Supplier Delays: Estimated arrival dates are non-guaranteed and subject to third-party delays.

15. CUSTOM-BUILT PCS & CONFIGURED SYSTEMS

15.1 Processing Lead-Time: Systems require extra processing time for assembly, firmware flashing, OS setup, and stress-testing.

15.2 Quality Testing: Dispatch may be paused temporarily to resolve technical anomalies found during pre-delivery testing.

16. LARGE, HEAVY OR SPECIAL-HANDLING PRODUCTS

16.1 Special Logistics: Bulky gear (servers, racks, UPS, large displays) may incur extra handling fees.

16.2 Surcharges: Applies to non-lift/stair access, restricted loading bays, or special manpower requirements.

17. SELF-COLLECTION

17.1 Readiness: Wait for formal readiness notification before heading to the pickup location.

17.2 Requirements: Present order reference, invoice, and valid ID (or authorization) upon collection.

17.3 On-site Check: Customers must inspect the physical condition of goods during pickup.

18. RISK OF LOSS OR DAMAGE

18.1 Transfer of Risk: Risk transfers in accordance with statutory requirements and delivery/collection terms.

18.2 Managed Transit: Claims for items lost/damaged via our appointed couriers will be handled per our standard terms.

19. LOST PARCELS

19.1 Investigations: If a parcel is missing in transit, contact us to initiate a courier trace.

19.2 Resolution: Replacement/refund remedies will be processed upon formal conclusion of the investigation confirming the loss.

20. CUSTOMER-ARRANGED COURIERS

20.1 Customer Risk: If you hire your own courier, responsibility and risk transfer to you once handed over to your appointed courier.

20.2 Insurance: Customers should ensure third-party couriers carry adequate transit insurance for high-value items.

21. DELIVERY CHARGES

21.1 Non-Refundable: Delivery fees are non-refundable once the delivery service is performed, unless required by law or defect terms.

21.2 Full Cancellations: Delivery fees are fully refunded if an entire order is cancelled by us prior to dispatch.

22. FORCE MAJEURE

22.1 Uncontrollable Events: We are not liable for delivery delays caused by natural disasters, severe weather, transport disruptions, power failures, or government restrictions.

22.2 Mitigation: Reasonable steps will be taken to minimize transit impact during force majeure events.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to primepcpteltd@gmail.com.